Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

Need to Exchange Your Jewelry?

No worries at all! If your item is defective (which is very rare, as I carefully check each piece), I’ll cover the return shipping.

If you’d like to exchange for another item because you’ve had a change of heart, I’ll simply deduct the return shipping cost from your refund. Once I get the returned item, I’ll process your refund so you can pick out something else you love.

Just drop me an email at mariarocher@nuevesterling.ca, and I’ll be happy to help you out.

It's ok, we can all change our minds ;)

My return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Contact me at mariarocher@nuevesterling.ca to arrange return details.

Please be advised that you will be responsible for covering the shipping costs for any return or exchange due to a change of mind.