Frequently Asked Questions
Are chains included with the pendants, or sold separately?
Unless explicitly noted on the product listing, pendants and chains are sold separately so you can pair your pendant with your preferred chain style and length.
If you're unsure how a pendant looks on a specific chain or neckline, you can schedule a quick video call with me! I'll gladly show you the piece live on camera so you can see its exact scale and how it sits.
If you're unsure how a pendant looks on a specific chain or neckline, you can schedule a quick video call with me! I'll gladly show you the piece live on camera so you can see its exact scale and how it sits.
Are these pendants made of real 925 and 950 Mexican silver, and what metals are in the alloy?
Yes, 100%. Every pendant is crafted from solid Mexican silver alloyed strictly with pure copper.
950 High-Grade Silver: 95% pure silver, 5% copper): Highly malleable, making it the ideal alloy for framing natural gemstones with irregular shapes. It allows silversmiths to hand-shape bezels closely around raw stones while providing a radiant luster.
925 Sterling Silver: 92.5% pure silver, 7.5% copper: Provides structural strength, ideal for intricate openwork (calado), geometric carvings, and heavy statement pendants built to endure daily wear.
All pendants are 100% nickel-free, lead-free, and hypoallergenic.
950 High-Grade Silver: 95% pure silver, 5% copper): Highly malleable, making it the ideal alloy for framing natural gemstones with irregular shapes. It allows silversmiths to hand-shape bezels closely around raw stones while providing a radiant luster.
925 Sterling Silver: 92.5% pure silver, 7.5% copper: Provides structural strength, ideal for intricate openwork (calado), geometric carvings, and heavy statement pendants built to endure daily wear.
All pendants are 100% nickel-free, lead-free, and hypoallergenic.
How should I care for and clean my silver pendant?
Silver Only: Gently wipe down with a soft microfiber silver polishing cloth to remove tarnish and revive the shine.
Pendants with Natural Gemstones: Avoid submerging gemstone pendants in liquid jewelry cleaners, soapy water, or ultrasonic baths, as porous stones (like turquoise or larimar) can absorb chemicals. Buff only the silver surrounding the stone.
Store your pendant in an airtight pouch when not in use to protect it from air exposure and scratches.
Pendants with Natural Gemstones: Avoid submerging gemstone pendants in liquid jewelry cleaners, soapy water, or ultrasonic baths, as porous stones (like turquoise or larimar) can absorb chemicals. Buff only the silver surrounding the stone.
Store your pendant in an airtight pouch when not in use to protect it from air exposure and scratches.
How does buying from Nueve Sterling support the artisans in Taxco?
I work directly with trusted artisan workshops and honor the value they place on their craftsmanship by paying their established prices without negotiating them down. This approach allows me to build long-term relationships while ensuring that the talented makers behind each piece receive fair compensation for their skill, time, and artistry.
At the same time, I'm proud to bring the exceptional silver jewelry from Taxco, Mexico—one of the world's most renowned regions for silver jewelry craftsmanship—to customers in Canada and beyond. Through Nueve Sterling, I introduce people to authentic artisan craftsmanship they might otherwise never discover, while helping preserve a centuries-old silversmithing tradition and fostering cultural appreciation and connection.
At the same time, I'm proud to bring the exceptional silver jewelry from Taxco, Mexico—one of the world's most renowned regions for silver jewelry craftsmanship—to customers in Canada and beyond. Through Nueve Sterling, I introduce people to authentic artisan craftsmanship they might otherwise never discover, while helping preserve a centuries-old silversmithing tradition and fostering cultural appreciation and connection.
How does shipping work for local, national, and international orders?
Nueve Sterling offers tracked shipping across Canada, the United States, the UK, and internationally, dispatched directly from Sherwood Park:
Local Delivery: Always FREE for orders in Sherwood Park, Edmonton, and St. Albert.
Canada: Free tracked shipping on orders over $190 CAD.
United States: Free tracked shipping on orders over $150 USD.
United Kingdom: Free tracked shipping on orders over £110 GBP.
International: Fast, fully tracked shipping available worldwide (calculated at checkout).
For complete details, please feel free to review the Shipping Policy link in the footer below.
Local Delivery: Always FREE for orders in Sherwood Park, Edmonton, and St. Albert.
Canada: Free tracked shipping on orders over $190 CAD.
United States: Free tracked shipping on orders over $150 USD.
United Kingdom: Free tracked shipping on orders over £110 GBP.
International: Fast, fully tracked shipping available worldwide (calculated at checkout).
For complete details, please feel free to review the Shipping Policy link in the footer below.
